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Date of Graduation
Bachelor of Business Administration (BBA)
Department of Management
Organizational Citizenship Behavior (OCB) is the behavior of taking on extra roles in the workplace outside of one’s explicit duties. There are many reasons why one may be motivated to aid his/her organization in this way. Motivation may come through one’s personal values towards volunteerism, desire to build social capital, increase in self-esteem and flow, or even due to the commonality of organizational citizenship behavior among the workplace culture. Contributing to one’s workplace through OCB has the potential to positively impact an individual. However, taking on too many extra roles in the workplace can become detrimental. Role overload, stress, and citizenship fatigue from OCB may lead to burnout. To find a balance between the positive and negative aspects of OCB, individuals must utilize stress management practices and conservation of resources theory.
Keywords: organizational citizenship behavior, citizenship fatigue, burnout, volunteerism, flow, role overload, perceived organizational support
Fusting, Courtney K., "An overview of organizational citizenship behavior: Searching for balance between the positive and negative effects" (2023). Senior Honors Projects, 2020-current. 160.