Document Type
Paper
Abstract
Leadership and organizational performance are interconnected, and in many cases the two go hand in hand. In nonprofit organizations, leaders are expected to guide and produce positive program outcomes that reflect the mission of the organization. One problem nonprofit leaders face, however, is how to measure program outcomes. What metrics, including impact measurement and performance measurement, of outcomes are available for nonprofit leaders to use? How does a leader know if his or her nonprofit is performing well? Are there any new frameworks or models to consider that may help with this problem? This paper addresses these questions by exploring the nonprofit literature on performance measurement specific to human service organizations. In addition, the paper creates three frameworks that can be used by nonprofit leaders to help measure their program outcomes.
Start Date
18-2-2021 2:00 PM
End Date
18-2-2021 3:30 PM
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Permission
yes
Likeness capture consent
1
Recommended Citation
Miller-Stevens, K., Benevento-Zahner, Z., L'Esperance, G., Taylor, J.A., & Solberg, M. (2021). Assessing Quantitative and Qualitative Approaches to Measure Program Outcomes in Human Service Organizations. Paper presented at the Virtual LEADing Change Conference, Harrisonburg, VA.
Assessing Quantitative and Qualitative Approaches to Measure Program Outcomes in Human Service Organizations
Leadership and organizational performance are interconnected, and in many cases the two go hand in hand. In nonprofit organizations, leaders are expected to guide and produce positive program outcomes that reflect the mission of the organization. One problem nonprofit leaders face, however, is how to measure program outcomes. What metrics, including impact measurement and performance measurement, of outcomes are available for nonprofit leaders to use? How does a leader know if his or her nonprofit is performing well? Are there any new frameworks or models to consider that may help with this problem? This paper addresses these questions by exploring the nonprofit literature on performance measurement specific to human service organizations. In addition, the paper creates three frameworks that can be used by nonprofit leaders to help measure their program outcomes.
