In the academic Information Commons, the frontline staff are key library assets. This article demonstrates one example of frontline staff observing, analyzing, and modifying user behavior using simple marketing techniques and space planning. James Madison University East Campus Library personnel increased circulation of books by increasing the visibility of the book collection. Minor furniture changes in the lobby, adding rotating themed book displays, and providing digital and print signage produced a dramatic effect. Circulation numbers essentially doubled for the lobby browsing book collection and markedly increased for books highlighted in the displays.
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Jones, D. Y., McCandless, M., Kiblinger, K., Giles, K., & McCabe, J. (2011). “Simple marketing techniques and space planning to increase circulation.” Collection Management, 36(2), 107-118. doi:10.1080/01462679.2011.553774