Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

Date of Award

Spring 2010

Document Type


Degree Name

Master of Science (MS)


Department of Integrated Science and Technology


Michael L. Deaton

Robert Kolvoord


Concern that the U.S. education system is unsuccessful in keeping the United States a competitive nation in global talent race has pushed policymakers to plan for improving science, technology, engineering, and mathematics (STEM) education in the country. These are the disciplines that need to be fostered to supply the United States with talented graduates that can keep its economy competitive. Many major public and private organizations are investing significant resources to address this challenge. The Center for STEM Education and Outreach at James Madison University is among the parties working on promoting STEM education in the State of Virginia through improving teaching and curriculum quality. This thesis investigated the use of system dynamics and the Balanced Scorecard to help the Center’s leadership develop and improve strategies to achieve the Center’s goals. Four meetings were conducted with the Center’s leadership and a qualitative system dynamics model and a BSC Strategy Map were developed during these meetings. Questions were sent to each member of the Center’s leadership focused on the insight and benefits obtained from the whole process. The answers indicated that the process gave the Center’s leadership the opportunity to discuss the Center’s main focus and direction. This study was compared to the SRMN national model and the results showed alignment between the two works.