Creative Commons License

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This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

Date of Award

Spring 2012

Document Type


Degree Name

Master of Science in Education (MSEd)


Department of Learning, Technology and Leadership Education


The research literature identifies a number of variables that influence the level of training transfer in organizations. The purpose of this study was to investigate the influence of trainees’ characteristics and organizational climate on the level of training transfer. This study focused on the James Madison University staff who attended at least one training session in the Training and Development Department operated by and for their university. The study used a mixed-methods approach to collect data. The study examined the trainees’ perceptions of the training they attended, the trainees’ incentives to transfer the new learning, the trainees’ perceptions of supervisory support for training, and the trainees’ and managers’ perceptions of the level of training transfer. The sample consisted of 25 trainees who attended at least one training session in customer service skills and four of their managers. The results from the research suggest that there is a relationship between trainees’ characteristics and organizational climate, and both characteristics and climate influence training transfer.

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