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Date of Award
Master of Science in Education (MSEd)
Department of Learning, Technology and Leadership Education
Drawing on research about the increasing number of organizations that label themselves Christian-based companies (Ibrahim, Rue, McDougal, & Greene, 1991), training and development, and spirituality in the workplace, this study investigates the ways in which the Chick-fil-A© corporation aligns their training and development practices toward achievement of their corporate purpose. The corporate purpose of Chick-fil-A© as recorded on the company‘s website is ―to glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come into contact with Chick-fil-A©‖ (Chick-fil-A©, 2010). The researcher seeks to determine whether the organizational culture of Chick-fil-A© as expressed through training and development positively impacts the lives of employees through the presence of a spiritual workplace. This research examines how Chick-fil-A©‘s corporate foundation in spiritual principles permeates its franchises to promote a spiritual organizational culture that fulfills the corporate purpose. This study was conducted at Chick-fil-A© franchises located in Harrisonburg and Chesapeake, Virginia. The researcher used a mixed methods approach, combining survey and interview protocol, to determine whether Chick-fil-A©‘s spiritual principles are adequately reflected in training and development to meet their corporate purpose. Results of this study provide evidence that training and development is used at Chick-fil-A© as a catalyst to positively benefit employees through the promotion of the organization‘s core vision and values. Corporate purpose is therefore met in the presence of a spiritual workplace at Chick-fil-A©.
Williams, Jasmine, "Aligning organizational culture to training and development in a spiritually based company" (2011). Masters Theses. 369.