Link resolver software and their associated knowledge bases are essential technologies for modern academic libraries. However, because of the increasing number of possible integrations involving link resolver software and knowledge bases, a library’s vendor relationships, product choices, and consortial arrangements may have the most dramatic effects on the user experience and back-end maintenance workloads. A project team at a large comprehensive university recently investigated link resolver products in an attempt to increase efficiency of back-end workflows while maintaining or improving the patron experience. The methodology used for product comparison may be useful for other libraries.
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Chisare, Cyndy; Fagan, Jody C.; Gaines, David J.; and Trocchia, Michael, "Selecting Link Resolver and Knowledge Base Software: Implications of Interoperability" (2017). Libraries. 73.