Preferred Name
Jonas Kee
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Date of Graduation
12-14-2024
Semester of Graduation
Fall
Degree Name
Master of Arts (MA)
Department
School of Writing, Rhetoric and Technical Communication
First Advisor
Jennifer Almjeld
Second Advisor
Susan Ghiaciuc
Third Advisor
Angela Crow
Abstract
This thesis highlights how traditional technical communication concepts such as social justice rhetoric, disability studies, and user experience (UX) are re-imagined through the lens of Department of Aging and Rehabilitation Services (DARS) professionals. In this thesis, I present information gathered from a content analysis focused on four documents used within the DARS office, a survey, and interviews administered to DARS Vocational Rehabilitation (VR) counselors. This thesis analyzes the documents, survey, and interview questions through the experiences of DARS professionals, clients, and external stakeholders. This thesis concludes with business and pedagogical implications regarding the field of UX and how to effectively incorporate disability rhetoric and social justice concepts into organizational contexts.
Included in
Organizational Behavior and Theory Commons, Social Justice Commons, Social Work Commons, Technical and Professional Writing Commons
